Downers Grove Flooring & Carpet Store

1640 H 75th Street , Downers Grove , IL, 60516
(630) 985-1200

 Store Hours

Monday 10am-8pm
Tuesday 10am-8pm
Wednesday 10am-8pm
Thursday 10am-8pm
Friday 10am-6pm
Saturday 10am-6pm
Sunday 11am-4pm

Please Tell Us What You Think Of Our Organization
We are sorry we cannot reply to questions here.
Please do the addition below. This is used to make sure a real human is filling in the review.
What is the first word in our Store Name?

Reviews

Organization:
Olson Rug
Contact Details:
Main address: 1640 H 75th Street 60516 IL ,
Tel:(630) 985-1200, Fax:, E-mail: andy@olsonrug.com
Overall Rating: 5.0 stars - 85 reviews

By:
Date: February 12, 2016
Page Rating: (5.0/5)
Comments:
Just wanted to recommend Jennifer Pyle to anyone in the Downers Grove area who is looking for carpet! I highly recommend her to anyone!!! Very professional and super helpful!!!!
By:
Date: March 3, 2016
Page Rating: (5.0/5)
Comments:
I uzed Olson rug for new carpet in my bedroom love the service that Jennifer Pyle gave that I had to come back for my living g room she is the nicest person and very informative helps with all of your questions and gives advice e on how things will look will be back as soon as I am able to do my office that thanks to Jennifer
By:
Date: March 10, 2016
Page Rating: (4.5/5)
Comments:
I am so pleased with my service and the carpet looks Great! Thanks so much Tom
By:
Date: March 21, 2016
Page Rating: (5.0/5)
Comments:
We had a great experience with Olson Rug! Jen Pyle helped me out in both of our homes for carpet. She was so helpful and knows her stuff!! Definitely would recommend her to friends!!
By:
Date: March 21, 2016
Page Rating: (5.0/5)
Comments:
Have to let you know Jen pile. , is awesome.. We have worked with her for years .. With our company , our home, and kids homes.. She does a great job.. You guys are lucky to have her.. She's great at her job. A people person and gets the job done and right and in time .. We still use Olson rug , because if Jen .. Sincerely , Annette Chavoen and family
By:
Date: March 22, 2016
Page Rating: (5.0/5)
Comments:
I'd like to compliment of your employees, Jen Pyle, for the excellent customer service she provided me last week. Her professionalism and ability to get the job done quickly exceeded my expectations. Looking forward to doing business again with Jen real soon!
By:
Date: March 22, 2016
Page Rating: (5.0/5)
Comments:
If you're looking for knowledge, professionalism, and the best smile of the day, check out Jennifer Pyle at the DG store. I've used her professionally and personally and love her enthusiasm!!
By:
Date: March 22, 2016
Page Rating: (5.0/5)
Comments:
I want to recognize Olson Rug and specifically Jennifer Pyle at the Downers Grove Store. We have worked with Jennifer on several major projects over the years. She is knowledgeable about the flooring products, listens to her customers, has a wonderful design asthetic and is extremely responsive. The installers have consistently been outstanding, professional and artisans in their craft- our tile installations have been flawless. We will continue to reach out to Jennifer at the Downers store for all of our flooring needs. She is absolutely outstanding!
By:
Date: March 23, 2016
Page Rating: (5.0/5)
Comments:
I highly recommend Jennifer Pyle if you need carpet or any flooring products. She is very perfessional and will out rank any other company. We love our carpet.
By:
Date: March 23, 2016
Page Rating: (5.0/5)
Comments:
If your looking for good carpet at a great price. I recommend Jennifer Pyle. She was very helpful and very professional. We love our carpet. I won't go anywhere else!!!
By:
Date: March 23, 2016
Page Rating: (5.0/5)
Comments:
When it's time to spruce up my home, first stop is to Olson Rugs in Downers Grove for flooring. My salesperson is Jennifer Pyle...she seems to understand and know my style. Having such a wide variety to choose from can be rewarding but also challenging. But, Jennifer always comes through with great suggestions. I've had the pleasure of working with this lady for over 18 years with complete satisfaction. With me being a home decor junky, Olson Rugs have a gem on their hands with Jennifer on board.
By:
Date: March 23, 2016
Page Rating: (5.0/5)
Comments:
My sales person was Jennifer Pyle. O what a gem. Very personable and knowledgeable about the products being sold. I have recommended her to everyone. My family has used her a lot. As well as friends and owners of commercial properties. Miss Pyle has been an asset to your organization and to us the consumers. The installers are super as well. Good job Olson Rug.
By:
Date: March 24, 2016
Page Rating: (5.0/5)
Comments:
I love my patterned stair carpet, Jennifer really thought outside the box!! The carpet is plush and the install from Dave was great
By:
Date: March 30, 2016
Page Rating: (5.0/5)
Comments:
It was a pleasure to work with Jennifer.
By:
Date: March 31, 2016
Page Rating: (5.0/5)
Comments:
I had a long awaited carpet installation completed on my stairs yesterday. Long awaited because I had difficulty finding just the right pattern and colors. If I had begun my search at Olson Rug, I would have saved much time and effort. I found Olson to have great pricing, even greater customer service, and very professional installers. Jennifer obviously loves what she does and is very good at it. I'm a neat freak and very particular, and Jennifer was successful in allaying my fears regarding installation....so much so that I'm now looking forward next week's installation of carpet in my family room. Thank you, Jennifer, for your time, your help, and your expertise. I'm very appreciative.
By:
Date: April 5, 2016
Page Rating: (4.5/5)
Comments:
Tom, I had my living room & dining room carpet & am very pleased with the service & installation. I am now having my bedroom done. Excellent customer service. Would recommend this location.
By:
Date: April 5, 2016
Page Rating: (5.0/5)
Comments:
I cannot express enough what a pleasure it was to work with Tom. He was very helpful and followed up with me thru out the process. I would recommend Tom and Olson and Olson Rug to all my friend and relatives.
By:
Date: April 14, 2016
Page Rating: (5.0/5)
Comments:
I highly recommend Jennifer Pyle. She is professional and exceptionally sweet. She gave me some great decorative tips as well! She is my one and only go to person when I need rug or flooring services.
By:
Date: April 16, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Pyle is professional, personable, very knowledgeable. She goes above and beyond!
By:
Date: April 27, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Pyle is a wonderful and knowledgeable in her fiekd....She was concern about my needs. She is the best.
By:
Date: April 28, 2016
Page Rating: (5.0/5)
Comments:
very nice, kind and attentive staff
By:
Date: April 28, 2016
Page Rating: (5.0/5)
Comments:
very nice and honest people to deal with
By:
Date: April 28, 2016
Page Rating: (5.0/5)
Comments:
Awesome service by Jen! She really knows what's what and customer service is awesome!
By:
Date: April 30, 2016
Page Rating: (5.0/5)
Comments:
We had a new ceramic floor installed with Jen and her crew and to say that they did a great job would be an understatement! Great job Jen!
By:
Date: May 19, 2016
Page Rating: (5.0/5)
Comments:
Our sales rep, Jennifer knew her product, showed us exactly what we wanted, made a few suggestions, and allowed us to feel confident in Olson Rug. She was a delight to work with as she was friendly yet professional. She explained what we could expect for delivery, payment, etc. Although she was not in the store when I made the final payment prior to installation, her parted, Tom assisted me with the procedure. Even the two installers were respectful, informative, and cleaned up any debris which remain after our carpet and pad was down. We LOVE our new carpet and will recommend Olson and especially Jennifer to family and friends. Thank you!
By:
Date: May 25, 2016
Page Rating: (5.0/5)
Comments:
We recently changed our second floor carpet as well as the carpeting on our stairs. Jennifer was THE BEST!! Not only was she knowledgeable, but she was also very friendly and not pushy. Our installer (Leo) came back to the house twice to make sure that the pattern on the stairs would match perfectly and it would look exactly the way we wanted. I was so happy with them both that I will be recommending them to all my friends and family. You really can't go wrong working with them!!!
By:
Date: May 30, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Pyle helped us pick a beautiful carpet for our living room. She helped with color, type, measurements, etc... She was great! Thank you Jennifer!
By:
Date: May 30, 2016
Page Rating: (5.0/5)
Comments:
We wanted to comment on our wonderful experience at Olson Rug in Downers Grove. We worked with Jen Pyle who was so helpful and very knowledgeable! She is quite an asset to your company. It was so refreshing to deal with someone who made the whole experience so painless. Who knew carpet shopping could be Sooo fun! The installers did a beautiful and very professional job. Bravo!! Sooo next time you need carpet,you can trust Jennifer Pyle is the gal to see!! Great job!!! Debbie and Vince Luoma
By:
Date: May 31, 2016
Page Rating: (5.0/5)
Comments:
This is the second time we are having Olson rug install carpeting for us. Both times we have been helped by Jennifer Pyle. She is amazing. Never pushy but sure knows her job. She guided us to the best carpet for our area. I wouldn't buy without her. We love Olson rug, wonderful product at reasonable prices
By:
Date: June 2, 2016
Page Rating: (5.0/5)
Comments:
Tom the representative form your Downers Grove store did an excellent job in my home. He brought several samples of carpets for me and my wife to select from. Tom was professional, knowledgeable and courteous and did a was fine to work with.
By:
Date: June 16, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Pyle is amazing! She is smart, knowledgeable, friendly and kind. She led us through the entire process seamlessly, and made it enjoyable as well. She's an absolute pleasure. And I want to give a special shoutout to her install team as well, who did the job perfectly. I will definitely be recommending Jennifer to family and friends moving forward.
By:
Date: June 27, 2016
Page Rating: (5.0/5)
Comments:
Jennifer is fantastic! I had a bit of a snaffu, which I won't go into, but she bent over backwards to ensure my satisfaction. Olson Rug, you almost lost the sale, but Jennifer saved it! She's a gem!
By:
Date: June 29, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Pyle is amazing! She helped us when we wanted to replace the carpeting on our stairs. We always thought it would be more involved to replace the carpeting on the stairs (removing banisters etc.) but Jennifer is so knowledgeable about all the products and installation. She had great advice about all her products and what would work best for that application, came out to measure right away, and explained everything to us from start to finish. We've recommended her to neighbors and friends who have also been very pleased with the service they received. Thank you so much, Jennifer, we will be back when it's time for our new kitchen floor! Thanks, Jennifer!!
By:
Date: June 30, 2016
Page Rating: (5.0/5)
Comments:
I have used Jennifer Pyle for four homes. Her knowledge and her willingness will make you want to come back. I would highly recommend Jennifer.
By:
Date: June 30, 2016
Page Rating: (5.0/5)
Comments:
Amazing consultant in Jennifer Pyle. Always follows up for your complete satisfaction. Has a great eye for design. Would highly recommend Olson but you must ask for Jennifer! The Lenhardts
By:
Date: June 30, 2016
Page Rating: (5.0/5)
Comments:
Our experience with the Downers Grove store was exceptional! Jennifer helped us pick out our carpet and she not only made the entire process FUN, she also saw to every detail along the way. Now that the bedrooms are done, we will be back soon for a dining room rug!
By:
Date: June 30, 2016
Page Rating: (5.0/5)
Comments:
We had a great experience with the D.G. branch of Olson Rug! I had been dragging my feet in replacing our carpeting- the whole process seemed so overwhelming - closets, furniture, etc. That was until I met with Jennifer, who not only talked me off the ledge, but also "held my hand" through the entire process! Who knew buying carpet and having it installed could be painless? I could kick myself for not replacing the carpet sooner. We love our new carpeting and REALLY appreciated the fantastic customer service!!!
By:
Date: July 5, 2016
Page Rating: (4.5/5)
Comments:
Tom yesterday the carpet install was completed at the condo and it looks great! I want to thank you for turning lemons into lemonade on the carpet selection. The carpet you provided was an excellent solution to the availability issue. Thanks again, PB
By:
Date: July 5, 2016
Page Rating: (5.0/5)
Comments:
Tom, We just wanted to express how amazing the new carpet is. Everyone who comes over asks where its from. Tom, you made the process quick and painless and makes me know where I am going next time!! Your installers were great, had it in and done w/out the mess. Honestly thank you so much. V.C.
By:
Date: July 26, 2016
Page Rating: (5.0/5)
Comments:
I highly recommend Jennifer and Olson rug, I have been working with her for over 15 years
By:
Date: July 28, 2016
Page Rating: (5.0/5)
Comments:
Recommending Jennifer Pyle and the team over in Downers Grove Illinois. Professional, courteous, and efficient. M Ellens
By:
Date: July 31, 2016
Page Rating: (5.0/5)
Comments:
My purchase from Olson Downers Grove was a Grand Slam!!!! Professional sales team Jennifer and Tom know their products and have style and personality that made shopping fun. I purchased a top quality Karastan carpeting for my home. The installers were on time and came on the day I selected. They took up the old and we respectful when moving my furniture. The price was extremely reasonable making my experience with Olson Rug and Flooring a grand slam.
By:
Date: July 31, 2016
Page Rating: (5.0/5)
Comments:
Jennifer from the Woodridge store had perfect advice and amazing customer service!! Highly recommended!!!!
By:
Date: July 31, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Pyle has been absolutely outstanding to work with. We couldn't recommend her services high enough!
By:
Date: August 4, 2016
Page Rating: (5.0/5)
Comments:
Tom, Thank You for the great service and timely installation.
By:
Date: August 4, 2016
Page Rating: (5.0/5)
Comments:
Dear Tom, Thanks for the fine job on our carpeting job. You are a pleasure to deal with, and the installers were outstanding, Sincerely V D
By:
Date: August 11, 2016
Page Rating: (5.0/5)
Comments:
I love my carpeting! Jennifer Pyle is very knowledgeable and answered all my questions. I will eventually be purchasing more carpeting for bedrooms from Jennifer.
By:
Date: August 29, 2016
Page Rating: (5.0/5)
Comments:
Jennifer Is an excellent salesperson! She came to our house and led us in totally different direction than we had planned for our stairs and we couldn't be happier. We use her for all of our carpeting needs. She is a joy to work with.
By:
Date: August 31, 2016
Page Rating: (5.0/5)
Comments:
Jen was a dream come true! A salesperson that was knowledgeable, helpful and who I felt was being honest and competitive. We will work with her again!
By:
Date: August 31, 2016
Page Rating: (5.0/5)
Comments:
Jennifer was awesome. She sensed off the bat that my husband and I differing opinions on what would look good and she made recommendations that we could both agree on. She even suggested I take a little risk on a pattern and I couldn't be happier with our new look. Thanks for listening Jennifer!
By:
Date: August 31, 2016
Page Rating: (5.0/5)
Comments:
We gave been working with Jennifer Pyle and have nothing but raves about her. She is such a knowledgeable person in her field and also a real straight shooter. She truly is one of the most personable and knowledgeable sales persons I have worked with in years. Jennifer is a real asset to your company.
By:
Date: August 31, 2016
Page Rating: (4.5/5)
Comments:
I have used Olson Rug for my entire house. Jennifer has been helping me for years!!!
By:
Date: August 31, 2016
Page Rating: (5.0/5)
Comments:
My mom has used Jennifer for her home as well as her clients, and now that I've purchased my first home, I'm working with Jennifer too! Great selection also
By:
Date: August 31, 2016
Page Rating: (5.0/5)
Comments:
Can I tell you how much I hate shopping? For anything! Well, I'd almost rather get a tooth drilled. But I CAN tell you how much I LOVED shopping with my wife when Jennifer introduced herself to us! She was so interested in my wife and me and what our needs and tastes were. The more we chatted the more she was able to tailor our choices. My wife is a marvelous decorator. After Jennifer saw our place, she helped us make even better choices. Very knowledgable. It was a joy and fun, and the more Jennifer knew about us and saw our house, the more we teamed and adapted our original choices. I had fun! John L
By:
Date: August 31, 2016
Page Rating: (5.0/5)
Comments:
Can I tell you how much I hate shopping? For anything! Well, I'd almost rather get a tooth drilled. But I CAN tell you how much I LOVED shopping with my wife when Jennifer introduced herself to us! She was so interested in my wife and me and what our needs and tastes were. The more we chatted the more she was able to tailor our choices. My wife is a marvelous decorator. After Jennifer saw our place, she helped us make even better choices. Very knowledgable. It was a joy and fun, and the more Jennifer knew about us and saw our house, the more we teamed and adapted our original choices. I had fun! John L
By:
Date: September 1, 2016
Page Rating: (5.0/5)
Comments:
Olson Rug & Flooring does beautiful work! Jennifer at the Downers Grove Location was so helpful and made the whole process of choosing and installing new carpet enjoyable and easy!
By:
Date: September 12, 2016
Page Rating: (5.0/5)
Comments:
Tom, Thank you for the help on our carpet! It looks Fantastic, service was great and we are very Happy! We look forward to sending future business your way. Warm Regards T & A
By:
Date: September 12, 2016
Page Rating: (4.5/5)
Comments:
Dear Tom, Carpet installed, everything done professionally. I am happy with the new carpeting. Thank You Mrs. B R
By:
Date: September 12, 2016
Page Rating: (5.0/5)
Comments:
Tom, My name is Mike M I just purchased + had installed carpet by Olson Rug. Tom Routledge sold me the carpet & was very helpful/professional. The carpet was installed by Leo + his helper. They were excellent + paid attention to detail! They need to be recognized as well. Thanks
By:
Date: September 30, 2016
Page Rating: (5.0/5)
Comments:
I had a great experience with Jennifer during our selection process. Very satisfied this is my second purchase with Olson.
By:
Date: September 30, 2016
Page Rating: (5.0/5)
Comments:
I have used Jennifer for over 20 years. Jennifer is knowledgeable, professional and will make sure the client is satisfied. I would recommend Jennifer and I will back again when needed.
By:
Date: October 1, 2016
Page Rating: (5.0/5)
Comments:
I had a great experience using Olson Rug. Jen was so great to work with!! I would definitely recommend her to a friend. She knew exactly what would work for my home and gave good advice!!
By:
Date: October 4, 2016
Page Rating: (5.0/5)
Comments:
Tom, it was a pleasure doing business with you. Everyone was helpful, polite and efficient. Thank You.
By:
Date: October 4, 2016
Page Rating: (4.5/5)
Comments:
Tom, Thank You for helping me change the color of the carpet. The carpet install went smoothly. It looks so nice with the carpet in the rooms. I appreciate all your help with the orders I have placed thru Olson
By:
Date: October 21, 2016
Page Rating: (5.0/5)
Comments:
I just love my stair carpet, Jennifer did a great job convincing me a pattern on my stairs would be a "WOW"
By:
Date: October 23, 2016
Page Rating: (5.0/5)
Comments:
I was directed by a friend to go see Jennifer at Olson Rug, what a great piece of advice, TEN YEARS later, she is still my "go to girl" The installers are great too
By:
Date: October 28, 2016
Page Rating: (5.0/5)
Comments:
Recently purchased carpeting for our bedroom. We looked all over and kept coming back to Olson where we had bought flooring years earlier. Jennifer was our salesperson and she was great! Very personable and exceptionally informative and knowledgeable about the products. She is professional and works very hard to make your experience a positive one, which it was! We love our new carpeting, Olson's and Jennifer. Would recommend anyone considering flooring to check out Olson's and Jennifer. They have wonderful products, at great prices and professionals who know their products and are invested in making sure you are happy with the product. The carpet installers were also very professional. The entire process was painless. Thank You so much!
By:
Date: October 30, 2016
Page Rating: (5.0/5)
Comments:
I am BEYOND satisfied! In a day & age when customer service is virtually non-existent...Jennifer Pyle is the BOMB!!!! Extremely professional, & did I mention, knowledgeable? Save yourself time & aggravation. Visit her FIRST when purchasing new flooring/ carpet!
By:
Date: November 9, 2016
Page Rating: (5.0/5)
Comments:
Tom, Service at Olson Rug was superb!!! The assistance provided by you was excellent and very much appreciated. Your follow thru and keeping us updated was excellent. Thank you again for all your Help!
By:
Date: November 11, 2016
Page Rating: (5.0/5)
Comments:
A friend of mine recommended I talk to Jennifer Pyle at the Downers Grove store before purchasing flooring for my new home. I am so thankful I did!! Jennifer took the time to find out what I was looking for, educated me on different types of flooring that would meet my needs, and gave me her honest opinion. She was AWESOME!! Not only that, but before I found out about Jennifer, I had another carpet company measure my home, and they were going to charge me for more than 70 sq ft of flooring that I didn't need. Olson Rug uses their own installers, and they were timely, professional, and took everything to the curb to be picked up. I couldn't be happier with my new flooring! Thanks Jennifer! You're the BEST and you made this a very easy process! As a realtor, I'll definitely send my clients to you.
By:
Date: November 30, 2016
Page Rating: (5.0/5)
Comments:
Big thank you to Jennifer at the Downers Grove store. We went back to her a second time, because she was so helpful the first time. Love our new carpeting in our bedrooms - just in time for the cold weather!
By:
Date: November 30, 2016
Page Rating: (5.0/5)
Comments:
Jennifer is a dream come true when it comes to service. She made the entire experience a pleasurable one!
By:
Date: November 30, 2016
Page Rating: (5.0/5)
Comments:
I had such a great experience at Olson Rug!!! We loved Jennifer,. I was nervous being that this was our first home project, but she made it so easy. I have to say, it was more like shopping with your favorite crazy girlfriend rather than a sales person. I will continue to use Olson Rug, and recommend them to everybody I know. The pricing was great too!
By:
Date: December 7, 2016
Page Rating: (5.0/5)
Comments:
Hi Tom! Good job! Love the Carpet. Installers were extraordinarily superb!
By:
Date: December 27, 2016
Page Rating: (5.0/5)
Comments:
Jennifer made my wife's Christmas cookie list ... thank you for your help throughout the years we wouldn't trust our home to anyone else.
By:
Date: December 29, 2016
Page Rating: (4.5/5)
Comments:
Tom, Carpet looks great, Thanks
By:
Date: December 29, 2016
Page Rating: (4.5/5)
Comments:
Dear Tom, Thanks for all your help in providing us with the carpeting for our up stairs. You were great and your installers did a great job! and so quickly! All best wishes for the season and New Year.
By:
Date: December 31, 2016
Page Rating: (5.0/5)
Comments:
Jennifer was recommended to me from my brother and sister-in-law. So glad I used Olson, my carpet is beautiful and Im getting ready to do phase 2.
By:
Date: December 31, 2016
Page Rating: (5.0/5)
Comments:
My son was shopping for carpet , he got a few estimates, then I took him to Olson to see Jennifer. My Son is an Olson customer now too.
By:
Date: December 31, 2016
Page Rating: (5.0/5)
Comments:
Jennifer did a great job on our stairs. My sister used her too.
By:
Date: January 31, 2017
Page Rating: (5.0/5)
Comments:
We bought a custom made Rug that was cut a bit too short, Jennifer went out and f her way to ensure a happy customer, no questions asked Olson rug is making us a new rug. Yet another reason we use Jennifer from Olson
By:
Date: January 31, 2017
Page Rating: (5.0/5)
Comments:
JENNIFER PYLE IS AN EXCELLENT SALESPERSON, I HAVE BOUGHT CARPET, WOOD FLOORS, AND BLINDS FROM HER FOR LAST 15 YEARS.
By:
Date: January 31, 2017
Page Rating: (5.0/5)
Comments:
Great job! Carpet look great, good price and Jennifer help us pick nice color for my wife likes
By:
Date: February 6, 2017
Page Rating: (5.0/5)
Comments:
Thank You for being above and beyond! You made my Day!! Happy Customer!
By:
Date: February 17, 2017
Page Rating: (5.0/5)
Comments:
Great experience, great price. Jennifer is a gem