Dear Mr. Hader,
Just a note to say thank you for helping us with our floor. It´s people like you that gives all of us hope for a brighter tomorrow. We also appreciate you taking our letter seriously. Thank you for replacing the bad part of our floor. It's good to know there is a company like Olson that can be trusted and who cares, and believes in their customers.
Thank you again. If you pass through Mt. Prospect please do visit. Thank you to for laminate, plus your people the did a fabulous job. Take care and God bless!
Mr. & Mrs. O.
Olson Rug Manager,
I commend your installers Bill & Tony great work exists! I´m highly satisfied with the work they did. Also with Jennifer who ultimately made me go with Olson Rug vs. 3 others stores.
I just want to thank you for my wonderful floors. I Love Them. Your people were very courteous, very professional & made this an easy transition. Thank you so much for all your help.
I wanted to take a moment and personally thank you for resolving a very difficult situation. Your involvement and take charge approach got the job done and I will not hesitate to recommend Olson´s for carpet or hardwood flooring. In fact I am about to go out to buy some Area Rugs and Olson´s will be my first stop.
I just wanted to let you know how happy my wife and I are with our new blinds. A special thanks for employing Crystal as a sales associate. From selection to installation, her caring knowledge and experience guided the way. Crystals pleasant personality made us feel comfortable and confident with our choice. She enabled us to have an excellent shopping experience. We look forward to our next Olson Rug experience.
Enclosed are checks in payment for service and materials provided by your company. I would sincerely like to thank you and compliment your employees and installers on the very best in professional service and workmanship. I appreciate the advice that you gave us along the way, and we are very satisfied with the results. Although we have not completed all the remodeling work anticipated, we have received many compliments on the carpeting and tile work. If there is any need on your behalf for a future recommendation, please let me know.
Our flooring project at my office was completed last Saturday and it looks great. I am very happy with our selections and most of the installation. I want to single out Nicola who was particularly exacting and accommodating.
Thanks for a good job.
Mr. Lou D.
On Thursday Sept.5th through Saturday Sept.7th we had Congoleum Flooring installed in out home. Both Pat and I were extremely impressed with their a: skills, b: knowledge, c: neatness, d: politeness, e: efficiency, f: hard work. They did a terrific job and we are pleased with the new flooring. Lou, you were right, the lighter flooring makes the kitchen brighter nd give the appearance of being larger. We would highly recommend Olson Rug Flooring.
Dear Mr. Hader
I thought I would take a moment to write you to express my pleasure with my experience shopping at Olson Rug and Flooring at 7510 W. Irving Park Road in Norridge, IL. Over the span of a lifetime, we have always purchased carpeting from Olson Rug and have been very satisfied. After the store we usually bought from closed we started to look elsewhere, but were unable to zero in on what we wanted. After much shopping and searching other stores we ended up at the Norridge store and met with Barb the store manager. Barb is really a fantastic Manager who knows her products very well. After a short time sitting down with her she able to go over all of our options, materials and prices available to us. She was able to articulate to us the pros and cons of the various materials available so that we could make an informed decision. I am so pleased with the choices we made and the help she gave us. Not only did she help us in choosing material but she also followed through in coming to our home to do the measuring and check our needs. She set up time slots for the installers very quickly and followed through to make sure work was done correctly. I also wish to comment on the installers who were great professionals. The gentlemen who did the pattern matching on the stairs were nothing short of an artistic genius and the stairs are a work of art to be sure. The same with the carpeting that was laid on the floor. It looks seamless (like he picked up the supporting beams and laid the carpet under it) I would also like to mention the gentleman who laid the carpet on the walls and the carpet under the stairs. That was a difficult installation to be sure and he did it with acrobatic grace. The gentlemen who laid the materials in the laundry room did such a beautiful job also. I don´t remember all of their names but the 2 who came on the third day were Juan and Mike. I would appreciate it so much if you would find out who all these men were and put this letter in their personnel file and let them all know how very pleased we were with their work, neatness and integrity. Rest assured we will be back to Olson for all our future needs.Thanks so much and have a great day.
Mr. & Mrs. Michael D.
You were right! After a rough start on the work your folks did and outstanding job on the tile work.
We were particularly impressed with you acceptance of responsibility for the original problem, immediate removal of the problem tile, and the resulting job has left us completely satisfied. All of this happened on a quick schedule, and your crew was extremely pleasant to deal with and did a fine job. Thanks again and if you ever need a recommendation, don´t hesitate to use our name.
Dear Mr. Hader,
On April 5th, we met with a salesperson, Fred, to select carpeting under a stressful situation. We had suffered water damage in our loft bedroom and needed to present a loss estimate for insurance purposes. Fred was at our home the next day for measurements. He faxed an estimate to our insurance carrier: we selected carpeting with his guidance, and on May 30th the carpeting was installed.
Fred was most helpful from beginning through installation. All went smoothly under his direction. We appreciate the attention paid by Fred and the speedy and satisfactory installation. We will certainly Olson Rug Company first in any future business.
Gert & Paul D.
To whom it may concern:
Just a short note to say thank you for the wonderful service I received upon coming to pick up flooring I order for my church. I brought a friend along to help me load the 20 or so boxes of wood strips when 2 gentlemen employees began helping my friend load the boxes into the back of my suv. Not only that but a young lady volunteered to hold the door open for the men. Almost before I had a chance to help out the car was loaded and we were on our way. Thanks. This was just the end of a very pleasant experience at Olson Rug Company. The salesman Fred came to our church made the necessary measurement and then came up with several options for us to examine. We selected to purchase wooden flooring and look forward to install it soon. Fred was very helpful and extremely pleasant. This was our second recent purchase from Olson Rug Company and in both cases, while we got bids from other companies, we were very happy that we chose to purchase our rug and wood flooring from you.
Dear Mr. Hader,
On Sept. 19th my husband and I went to your Olson Rug Store to purchase new carpeting, we were assisted by Fred. I would like to tell you how nice, helpful and what a professional salesman he was. Fred came to our home with samples, measured our home accurately and answered our questions. He explained everything in detail. We were very satisfied with our new rug and the installation. Fred is a great salesman, very nice person and we are very happy he took care of us. I would recommend Fred to anyone who wants to purchase carpeting at Olson. He is a top notch salesman and I would consider him a friend. Thank You Fred!
George & Tana
I would like to take the time to write you a letter regarding my recent purchase at your showroom in Skokie. I´ve had the privilege of working with Fred, my salesman, and Alin Mink, your store manager. Between them they have given my wife and I the finest service we have received while shopping in a long time. They were patient and understanding of our needs but more than that they were truthful and always told us where we were during our transaction. Fred came to our home and helped in our selection of color and carpeting and his knowledge of product is second to none. I might also add that your installers were polite, quick and very professional and did an outstanding job. As you can tell we are very pleased with how everything turned out and will not hesitate to recommend to our friends and neighbors that they should shop at your fine establishment. I know that you get your share of complaints from customers and I am sure that you very seldom get a letter of Thanks so I wanted to be sure to write you and compliment your sales force.
Mr. & Mrs. Alan W.
Dear Mr. Hader,
I wanted to take a moment and share with you the wonderful experience I had at Olson Rugs with Fred in the past 2 months. As a newly married couple, Fred made our first carpet shopping experience wonderful, helpful, personable, and affordable. We are so grateful for the help he gave us through the entire process. Working for a company that prides itself in service and providing such service as a part of our day-to-day culture, it is rare that I am able to find the same customer friendly attention that meets and exceeds my expectations. This above and beyond experience was shared by the expertise of Fred. His knowledge of the product, care and personal attention, and patience with us to find the appropriate carpet was so appreciated. We will always use Fred for our future updates and remodels, as well as, recommend him to our family and friends. In addition , Miguel and his team of installers were equally as friendly and service accommodating. Thanks you again for providing such superb service.
To whom it may concern:
I´d like to take this opportunity to commend Fred to you. I first encountered Fred when I needed some carpeting for a new addition to my home. He came highly recommended by my wife´s chiropractor, and we were more than pleased with his work, the quality of his care and of course, the carpeting itself. I was so impressed by his over and above attitude, his personal care and commitment to making sure the job was done right, that when my office needed new carpeting, he was the only one I thought to call. True to form, Fred was involved from the very beginning to the total end of the project, so much so that he personally oversaw the installation to make sure it was done just right. If you´re considering new carpets and flooring, I can highly recommend Fred as a salesperson AND as a quality human being an expert in his field.
I want to thank you for taking care of my sister regarding the installation of new carpeting. My Sister Shelia was more than pleased with the carpeting and wonderful crew that was sent out by your store at 4 W. Rand Road, Arlington Heights, IL. Nina and Dorothy took good care of them. I also had carpeting installed 2 years ago in my home in Park Ridge and the carpeting and work was superb. I´ll always recommend your company. In fact, I´ll be calling again for myself soon for my living and dining room.
Mr. Alin Mink,
I would like to express my thanks and appreciation for the excellent service rendered by your treatment consultant, Barbara. Barbara came to my home to measure for flooring in my kitchen. Her knowledge of floor materials together with some great suggestions were most helpful to me. Also the Congoleum and carpet installers were most prompt, professional, courteous and neat. I am very pleased not only with the flooring and carpeting materials but also with the manner both were installed. It is my hope that these individuals be made aware of my complete satisfaction with the entire process from my initial visit to the store to the completion of the work in my home. Also the young lady at the store and Mr. Mink who expedited the cutting and binding of the carpet runner which required some adjustments, I initially requested the length of the runner which I found afterwards to be too long. In conclusion I would be most happy to recommend your outlet store to any of my friends and relative who may be looking for floor covering.
Dear Mr. Hader,
I would like to report on a very positive experience I had with Olson Rugs with the installation of ceramic tile in my bathroom. I worked with the 2902 N. Clark Street store. My initial contact was with Jan who helped me with my tile selection. Since I work days he arranged that Cliff would come to my home and measure in the evening. A phone call was made by Cliff prior to the visit to confirm. He stated a time frame for delivery which was correct. I received a call from Kevin to arrange and installation date which again was at my convenience. Another call was received the night before to confirm installation along with a call 30 minutes prior to installation. Unfortunately I do´t have the name of the installer but it was a positive experience throughout. The tile was laid with minimum mess or need for cleanup. He worked through the entire day of nine hours without a break. The finished product is beautiful and seems to be of high quality. This may seem to be business as usual to you but I felt it was superior customer service and should be commended. I´m trying to do a moderate redecorating job while working a job with long hours. My experience with other vendors for the other parts of this project has not been as satisfying. Olson was sensitive to my time schedule and made every effort to uphold their service promises.
Dear Mr. Hader,
Let me take this opportunity to compliment Olson Rugs. In short, I thought the day was wasted after spending five minutes with a competito´s salesman. He had nothing close to what I wanted, despite my best efforts to inform him before the visit to my home. We were expecting next day installation, so my husband was on vacation, ready to pitch in... I thought he´d be pleased to put the carpeting off after the other company failed us, but I must have looked pretty sad, because he handed me Olson Rug´s phone number. I called Olson five minutes later, and my problems were over. I spoke with Fred who said he had a large selection of textures and he´d be happy to direct me to what I wanted to see. Ten minutes later, Fred greeted us by name as we walked into your store. He´d been expecting us. He then turned our nightmare into a dream... So many beautiful textures and patterns to choose from! Fred clearly envisioned what I wanted, and brought up questions and about my traffic and preferences that I had not considered. He also pointed out advantages of carpet widths and patterns and backings. We took a few samples home to make the final decision overnight, and Fred was at our home the next morning, ready with more information and answers to all of our questions. In fact, Fred was with us every step of the way... He was there for the installation, making certain the installers understood my special requests, and he did not leave until troublesome furniture was out of the way. We were in fine hands with Jeraldo, Horace and a third young installer. They were experts all, most cooperative, polite and considerate professionals. Fred´s dedication, enthusiasm, spirit of team work, friendship and fair play is as much an asset to Olson as fine and enduring as the carpeting on my floors.